Refund Policy

Limited Warranty

IMPORTANT: BY USING YOUR FAZER DEFENSE PRODUCT YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE FAZER DEFENSE ONE (1) YEAR LIMITED WARRANTY (“WARRANTY”) AS SET OUT BELOW.

DO NOT USE YOUR PRODUCT UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY. IF YOU DO NOT AGREE TO THE TERMS OF THE WARRANTY, DO NOT USE THE PRODUCT AND RETURN IT WITHIN THE RETURN PERIOD STATED IN FAZER DEFENSE’S RETURN POLICY (Found at www.Fazerdefense.com) OR TO THE AUTHORIZED DISTRIBUTOR/DEALER WHERE YOU PURCHASED IT FOR A REFUND. 

HOW CONSUMER LAW RELATES TO THIS WARRANTY

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, FAZER DEFENSE DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NON-CONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE, OR STATE. 

WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS, OR IMPLIED. FAZER DEFENSE DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, FAZER DEFENSE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND AT FAZER DEFENSE'S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

WHAT IS COVERED BY THIS WARRANTY?

FAZER DEFENSE warrants against defects in materials and workmanship when the device is used normally in accordance with the instructions contained in the packaging and warnings which accompany the FAZER DEFENSE product including but not limited to temperature extremes, abuse of the product, keeping your FAZER DEFENSE within the recommended number of feet of your phone, for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). FAZER DEFENSE’s published guidelines include but are not limited to information contained in technical specifications, user manuals, and warnings that accompany the product.

WHAT IS NOT COVERED BY THIS WARRANTY?

This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic parts unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by accident, abuse, misuse, fire, liquid contact or other external cause; (d) to damage caused by operating the FAZER DEFENSE product outside FAZER DEFENSE’s published guidelines for use of the FAZER Defense device: including but not limited to distance from user to attacker, extreme heat, extreme cold, telephone service in your area and any and all other preconditions for successful use noted in the materials that came with your FAZER Defense device and on the Website; (e) to a FAZER DEFENSE Product that has been modified to alter functionality or capability without the written permission of FAZER DEFENSE; (f) to defects caused by normal wear and tear or otherwise due to the normal aging of the FAZER DEFENSE Product; (g) if any serial number has been removed or defaced from the FAZER DEFENSE Product.

YOUR RESPONSIBILITIES

Before receiving warranty service, FAZER DEFENSE or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues, and follow FAZER DEFENSE's procedures for obtaining warranty service.

Following warranty service, your FAZER DEFENSE Product or a replacement device will be returned to you.

IMPORTANT! Do not open the FAZER DEFENSE Product except to change the battery or replace the pepper spray canister. Opening the FAZER DEFENSE Product may cause damage that is not covered by this Warranty and will void any Warranty Coverage.

WHAT WILL FAZER DEFENSE DO IN THE EVENT THE WARRANTY IS BREACHED?

If during the Warranty Period you submit a claim to FAZER DEFENSE in accordance with this warranty, FAZER Defense will, at its option:

(i) repair the FAZER DEFENSE Product using new or previously used parts that are equivalent to new in performance and reliability,

(ii) replace the FAZER DEFENSE Product with the same model (or a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or 

(iii) exchange the FAZER DEFENSE Product for a refund of your purchase price.

HOW TO OBTAIN WARRANTY SERVICE?

Please access and review the online help resources described below before seeking warranty service. If the FAZER DEFENSE Product is still not functioning properly after making use of these resources, please contact a FAZER DEFENSE representative ("FAZER DEFENSE Retail") or use the information provided below. A FAZER DEFENSE representative will help determine whether your FAZER DEFENSE Product requires service and, if it does, will inform you how FAZER DEFENSE will provide it. When contacting FAZER DEFENSE via telephone, other charges may apply depending on your location.

WARRANTY SERVICE OPTIONS

FAZER Defense will provide warranty service via the Warranty Return Form on the website.  The consumer will need to follow the directions on the return warranty form and mail the device to the repair center noted on the form.

Once service is complete, FAZER DEFENSE or its’s agent will return the FAZER DEFENSE Product to you. FAZER DEFENSE will pay for shipping to your location if all instructions regarding the method of packaging and shipping the FAZER DEFENSE Product are followed.

FAZER DEFENSE reserves the right to change the method by which FAZER DEFENSE may provide warranty service to you, and your FAZER DEFENSE Product’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service is not available outside of the United States of America. Service options, parts availability, and response times may vary. FAZER DEFENSE may use FAZER DEFENSE Products or replacement parts for service that are sourced from a country that is different from the country from which the FAZER DEFENSE Product or original parts were sourced.

LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, FAZER DEFENSE IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE FAZER DEFENSE PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED ON THE FAZER DEFENSE PRODUCT.

THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. FAZER DEFENSE DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY FAZER DEFENSE PRODUCT UNDER THIS WARRANTY OR REPLACE THE FAZER DEFENSE PRODUCT WITHOUT RISK TO THE FAZER DEFENSE PRODUCT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

GENERAL

No FAZER DEFENSE reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty.

If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

This Warranty is governed by and construed under the laws of the country in which the FAZER DEFENSE Product purchase took place.

FAZER DEFENSE or its successor in title is the warrantor under this Warranty.